Rubbish Clearance Westminster Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Clearance Westminster provides rubbish removal, waste collection and related clearance services. By making a booking, confirming an order, or allowing our team to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Rubbish Clearance Westminster, the provider of rubbish removal and waste collection services.

1.2 "Customer" means any individual, business, landlord, tenant, agent or organisation that requests or receives services from the Company.

1.3 "Services" means rubbish clearance, waste collection, bulky item removal, recycling, and any related services provided by the Company as agreed with the Customer.

1.4 "Site" means the address or location at which the Services are to be provided.

1.5 "Waste" means any items, materials, rubbish, refuse, junk or goods that the Customer asks the Company to remove, including mixed household waste, commercial waste and general non-hazardous materials, unless otherwise stated in writing.

2. Scope of Services

2.1 The Company provides waste removal and clearance services for domestic and commercial customers. This may include collection of bagged waste, loose rubbish, furniture, white goods, garden waste, and other non-hazardous items as agreed at the time of booking.

2.2 The Company does not handle or remove certain types of waste, including but not limited to asbestos, clinical or medical waste, chemical waste, solvents, paint in liquid form, oils, pressurised containers, explosives, gas bottles, and any materials classed as hazardous or requiring specialist treatment under applicable waste regulations, unless explicitly agreed in writing.

2.3 The Company reserves the right to refuse to remove any item that it reasonably believes poses a health and safety risk, is hazardous, or is not in line with the agreed Service description.

3. Booking Process

3.1 Bookings can be made by telephone or email, or through any other booking method made available by the Company. All bookings are subject to availability and to these Terms and Conditions.

3.2 At the time of booking, the Customer will be asked to provide accurate details of the nature, quantity and approximate weight or volume of the Waste, as well as safe and suitable access information for the Site.

3.3 Any quotation or estimate provided before the Service is based on the information supplied by the Customer. If on arrival the Waste is materially different in type, quantity or access difficulty, the Company reserves the right to revise the price or decline the Service.

3.4 A booking is considered confirmed once the Company has accepted the booking and provided confirmation by telephone or email. The Company may require a deposit or payment details to secure the booking.

4. Access and Customer Responsibilities

4.1 The Customer is responsible for ensuring that the Company has safe, lawful and reasonable access to the Site at the agreed time, including suitable parking or loading facilities where necessary.

4.2 The Customer must ensure that any required permissions for access, parking, or waste removal at the Site have been obtained prior to the arrival of the Company. Any parking charges, fines or penalties reasonably incurred while carrying out the Services due to the Customer's failure to provide suitable arrangements may be charged to the Customer.

4.3 The Customer must ensure that the Waste intended for removal is clearly identified and separated from items that are not to be taken. The Company will not be responsible for removing items that have not been clearly identified as Waste.

4.4 The Customer undertakes to ensure that there are no dangerous conditions at the Site and that the Waste does not contain prohibited or hazardous materials. The Customer agrees to indemnify the Company for any costs, claims or liabilities arising from undeclared hazardous waste.

5. Pricing and Quotations

5.1 Prices are generally based on the volume, weight and type of Waste collected, as well as labour time and access conditions. The Company may provide a guide price or estimate before arrival based on the information supplied by the Customer.

5.2 Any quotation given prior to inspection is not binding and may be adjusted on Site after a visual assessment of the Waste and work required. The operative will confirm the final price before commencing the Service.

5.3 If the Customer chooses not to proceed after the final price is confirmed on Site, the Company reserves the right to charge a call-out or attendance fee to cover its time and travel costs.

5.4 All prices are stated in pounds sterling and may be subject to applicable taxes. The Customer will be informed if any taxes or additional charges apply.

6. Payments

6.1 Payment is due on completion of the Service unless otherwise agreed in writing. For some bookings, payment may be required in advance or at the time of booking.

6.2 The Company accepts payment by cash, debit card, credit card or bank transfer, subject to any payment methods available at the time of Service.

6.3 Where an invoice is issued, the payment terms will be stated on the invoice. If no terms are stated, payment is due immediately on the invoice date.

6.4 If the Customer fails to pay any sum due to the Company by the due date, the Company reserves the right to suspend further Services and to charge interest on overdue sums at the statutory rate until payment is received in full.

7. Cancellations and Amendments

7.1 The Customer may cancel or amend a booking by giving the Company reasonable notice by telephone or email.

7.2 If a booking is cancelled with less than 24 hours' notice, the Company reserves the right to charge a cancellation fee to cover administration and lost booking time.

7.3 If the Customer is not present at the Site at the agreed time, or if access to the Site or Waste is not possible, the Company may treat the booking as cancelled and may charge a call-out or cancellation fee.

7.4 The Company will make reasonable efforts to attend the Site at the agreed time, but all arrival times are approximate. The Company is not liable for any loss or inconvenience arising from delays due to traffic, weather, operational issues or events beyond its reasonable control.

8. Performance of the Services

8.1 The Company will carry out the Services with reasonable care and skill and in accordance with applicable laws and regulations relating to waste collection and disposal.

8.2 The Customer consents to the Company and its operatives entering the Site for the purpose of carrying out the Services. The Company will take reasonable care to avoid damage when removing Waste but cannot guarantee that all work will be damage-free, particularly where large or bulky items need to be moved through tight spaces.

8.3 The Customer is responsible for protecting floors, walls, fixtures and other surfaces if they are concerned about potential marks or damage. The Company will not be liable for wear and tear or minor scuffs reasonably arising from the normal performance of the Services.

8.4 Once the Waste has been removed from the Site and loaded onto the Company's vehicle, it becomes the property of the Company, and the Customer will have no further rights or claim to it.

9. Waste Regulations and Environmental Compliance

9.1 The Company will handle, transport and dispose of Waste in accordance with applicable waste management and environmental regulations. Waste will be taken to licensed facilities for reuse, recycling, recovery or disposal as appropriate.

9.2 The Company may issue a waste transfer note or similar documentation where required by law or requested by the Customer, setting out a description of the Waste and its transfer from the Customer to the Company.

9.3 The Customer agrees to cooperate with the Company to ensure accurate classification and description of the Waste, and to provide any information reasonably required to comply with regulatory obligations.

9.4 The Company aims to minimise the amount of waste sent to landfill through responsible sorting, recycling and reuse wherever reasonably practicable.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law.

10.2 Subject to clause 10.1, the Company's total liability to the Customer arising out of or in connection with the Services, whether in contract, tort or otherwise, shall not exceed the total charges paid or payable for the specific Service giving rise to the claim.

10.3 The Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, loss of opportunity or any other similar loss suffered by the Customer in connection with the Services.

10.4 The Customer is responsible for checking that only Waste intended for removal is collected. The Company will not be liable for items that are taken in error where they could reasonably have been considered Waste or where the Customer did not adequately separate or identify items to be retained.

10.5 The Company shall not be liable for delays or failure to perform the Services due to events beyond its reasonable control, including extreme weather, traffic incidents, transport breakdowns, accidents, strikes or regulatory restrictions.

11. Customer Warranties and Indemnity

11.1 The Customer warrants that they are the owner of the Waste or have full authority from the owner to authorise its removal.

11.2 The Customer warrants that the Waste does not contain hazardous materials or any substances prohibited for collection by the Company, unless previously disclosed and expressly agreed.

11.3 The Customer agrees to indemnify the Company against any claims, costs, damages, fines or expenses arising from a breach of these warranties or from any unlawful or improper description, storage or presentation of the Waste.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Service, they should contact the Company as soon as possible, providing details of the issue and any supporting information.

12.2 The Company will investigate complaints in a fair and timely manner and will seek to resolve matters with the Customer where reasonably possible.

13. Data Protection and Privacy

13.1 The Company may collect and process personal data about the Customer in order to manage bookings, provide Services, issue invoices and handle enquiries or complaints.

13.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to keep such data secure.

13.3 The Customer's details may be used to contact them with information relevant to their booking or similar services. The Customer may request that such communications cease at any time.

14. Variation of Terms

14.1 The Company may amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date on which the revised terms are published or otherwise communicated to the Customer.

14.2 The version of the Terms and Conditions in force at the time of the booking will apply to that booking, unless otherwise agreed in writing.

15. Severability

15.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful and enforceable.

15.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By placing a booking with Rubbish Clearance Westminster or permitting our operatives to commence work at your premises, you confirm that you have read, understood and agree to these Terms and Conditions.